As a recruiter using Messly, receiving email alerts and push notifications is crucial to stay updated with the latest candidates. If you are experiencing issues with not receiving these notifications, this troubleshooting guide will help you resolve the problem.
1. Check Your Alerts Have Been Enabled
To ensure that email alerts and push notifications are enabled, follow these steps:
Log in to your Messly account.
Go to the Settings page.
Click on the Notifications tab.
Ensure that the toggles for 'Enable push notifications', 'Daily Summary Emails' and 'Specific Alerts' are checked.
2. Check Your Spam Folder
Occasionally, email alerts may end up in your spam folder. To check for Messly emails in your spam folder:
Open your email client or webmail.
Navigate to the Junk Mail or Spam folder.
Search for any emails from Messly.
If found, mark them as 'Not Spam' or 'Not Junk.'
3. Whitelist Messly's Email Address
To prevent future email alerts from being marked as spam, you can whitelist Messly's email address. Instructions for whitelisting vary based on the email service you use. For Microsoft Outlook, follow the instructions in this link:
4. Contact Your IT Department
If you have checked your spam folder and whitelisted Messly's email address but are still not receiving email alerts, it is possible that your company's email server is filtering out the emails. Contact your IT department and provide the following message template to request that they whitelist Messly's email address:
Subject: Request to Whitelist Messly Email Address
Dear [IT Department],
I am currently using the Messly platform for recruiting purposes and have not been receiving important email alerts. I believe that these emails may be blocked by our company's spam filters.
Please whitelist the following email address to ensure that I receive all relevant email alerts from Messly: hello@messly.co.uk, talent@messly.co.uk, support@messly.co.uk
Thank you for your assistance.
Best regards,
[Your Name]
5. Re-register Your Device for Push Notifications
If you are not receiving push notifications on your mobile device, you may need to re-register the device within the Messly app. Follow these steps:
Open the Messly app on your mobile device.
Go to the Settings menu.
Find the Registered Devices section.
Click 'Remove' to remove any existing devices.
Click 'Register Current Device' to register your mobile device for push notifications.
Restart the app
Still having issues?
By following these troubleshooting steps, you should be able to resolve any issues with receiving email alerts and push notifications from Messly. If you still continue to experience problems, don't hesitate to reach out to Messly's support team. You
When you reach out, please could you provide details of:
1. Issues you're experiencing
2. Screenshot of the error if possible
3. The device you are using
4. Email address of your IT department (for email issues)